Making I.T. Happen
Accounting and Information Technology, Assistance and Support
Support Information

We support you, our clients.
We are not here to keep you dependant, to keep knowledge from you or to prevent
you from understanding. Our role is to share knowledge to increase understanding
and to empower our you to do more than you could.
We do not draw lines we help with anything, be that doing a mailshot, a VAT return, a cost
benefit analysis or a projection of the sales pipeline.
Sometimes, it can be just a matter of doing it, you might not really want to
know about the inner working of what needs to be done and this could be a one
off use of it and little benefit from your understanding at other times it may be a matter of
pointing you in the right direction. It is up to the you to decide the
type of support you
want and to push the boundaries you want to push. Our role is to help you do
what you need to do.
Support is available throughout the organisation from the receptionist to the
MD, from the simple to the complex.
Geography is no barrier, with so much of our work now PC based, we can
connect with remote access and share the screen. You can ring for support
and have someone with you, at your PC in seconds. Instant answers to issues as
and when they arise, no more waiting for a site visit.
In addition to general support we also have specific support services aimed
at specific issues such as report writing, Installation of software and
upgrades, fixing data errors, converting data, changing dates, importing data
from other systems,
Important Note: There are outfits operating
telesales scams, many from overseas, offering to fix errors on your PC's, sometimes
claiming to have been told of errors by Microsoft, if you are going to buy
online services from anyone on the internet please make sure you are not being
scammed. It is almost impossible to tell where people are located, UK
numbers can be answered in a call centre overseas.
We do not sell our services by telesales.
We do not charge debit or credit charges, we invoice in arrears and give you
a credit account.
Our business model is built around long term relationships with customers, we
hope to provide support to you not just now but for many years to come.