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Making I.T. Happen
Accounting and Information Technology, Assistance and Support
Support Information



We fully support our clients.  We are not here to keep you dependant, to keep knowledge from you or to prevent you from understanding.  Our role is to share knowledge to increase understanding and to empower our you to do more than you can now.  

We do not draw lines we help with anything, be that doing a mailshot, a VAT return, a cost benefit analysis or a projection of the sales pipeline.

Sometimes, it can be just a matter of doing it, you might not really want to know about the inner working of what needs to be done and this could be a one off use of it and little benefit from your understanding at other times it may be a matter of pointing you in the right direction.  It is up to the you to decide the type of support you want and to push the boundaries you want to push. Our role is to help you do what you need to do.

Support is available throughout the organisation from the receptionist to the MD, from the simple to the complex.

Geography is no barrier, we can connect with remote access and share the screen.  You can ring for support and have someone with you, at your PC in seconds. Instant answers to issues as and when they arise, no waiting for a site visit.

In addition to general support we also have specific support services aimed at specific issues such as report writing, Installation of software and upgrades, fixing data errors, converting data, changing dates, importing data from other systems, 

Important Note: There are outfits operating telesales scams, many from overseas, offering to fix errors on your PC's, sometimes claiming to have been told of errors by Microsoft, if you are going to buy online services from anyone on the internet please make sure you are not being scammed.  It is almost impossible to tell where people are located, UK numbers can be answered in a call centre overseas. 

We do not telephone "sell" our services we only use the word-of-mouth and the web.

We do not ask for debit or credit cards, we give you a credit account and invoice in arrears at the end of the month like most business-to-business companies.

Our business model is built around long term relationships, we hope to provide support to you not just today or this month but for many years to come.

Remote Desktop support site "Connect to Bruce"

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Pay as you go Sage 50 Support, Data repair, Sage Reports, Excel- Sage 50 Data Links and Reports, 3rd Party integration and more!
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