03333 calls are same cost
Making I.T. Happen
Sometimes a standard reinstall is not enough. Sometimes you just have to do a "clean reinstall".
Please read all notes before starting.
This step is not always needed, you only need it if .net is damaged and it takes a while you might skip this if you feel lucky
Go to the control panel, Programs and Features, click on Turn windows features on or off
Deselect .NET Framework 3.5 (includes .NET 2.0 and 3.0)
let it finish reboot
Go back to the same place and now select the option, let it install and reboot again!
Delete the following directories
C:\Program Files (x86)\Sage\Accounts\ (The installation folder, this could be different if you did a none standard install)
If you are using a 32 bit operating system then the above path will be \Program Files\ not \Program Files (x86)\
If you have your OS installed on a Drive other than C: the The drive letter will need changing
You may need admin rights to delete these folders, you may need to switch off UAC
If you have problems deleting any of the above then it is possible that the services have not been uninstalled properly and or stopped rebooting would normally fix this.
You can force the services to stop as follows
Retry deleting the files and continue.
Sage Query Engine
At the command Command Prompt
Sage ini and sglch32.usr
Rename the following files by appending .old
on 32bit systems
Files in the Assembly folder can't be deleted, they must be uninstalled. To do this, right-click the file and click Uninstall.
As of later versions of .net these file locations should also be checked for any files starting with "sage."
If they won't uninstall:
From the windows system folder C:\Windows\SysWOW\
Delete these files
More Sage Files in the Windows System folder
There may be other files from Sage in the system folder
Turn on the Company Column
Click on the company heading to sort by it.
Look for any Files with these company names and delete them
Sage (UK) Limited
Delete User Appdata
Delete the following folders where %user% is the users directory
If you are using XP or older you need to adjust the paths eg C:\Documents and Settings\%user%\Application Data\Local\Sage
Delete Temporary Files
Run the windows "disk cleanup" tool
or use Ccleaner from pirisoft
Delete Data folders
Note: You are deleting your data in this step make sure you have a backup or move the folder somewhere else (you might try renaming them rather than deleting them if you are concerned about your backups)
In most cases, this is not normally needed.
If you are using XP or older C:\Documents and Settings\All Users\Application Data\Sage
Sage Drive Removal
Stop the Sage Services
Delete everything in the collaborate folder
Delete the database files
C:\Program Files (x86)\Sage\AccountsServiceV22\Sg50Svc_v22.sqlite3
C:\Program Files (x86)\Sage\Accounts\Sg50Svc_v22.sqlite3
Get Windows up to date
This is the ideal time to spring clean windows, make sure all patches are applied and all software is up to date, give the pc a reboot and defrag the drive.
If you didn't do a .net repair earlier, now would be an alternative time to do it.
You are now ready to reinstall sage
Removing Sage cures most installation problems, however, damaged .net (dot net) can cause Sage to not work.
You could uninstall and reinstall .net on earlier operating systems.
You can download installation packages for all the versions of .net from the sage website
If you have a non standard windows installation the drive letter may be different.
Some of the directories are areas that users would not normally go into EG C:\ProgramData\ (or on XP and earlier C:\Documents and Settings\All Users\Application Data\) these are hidden. You can make "hidden folders visible" by opening Windows Explorer and going to Tools>Folder Options>View>Hidden Files and Folders>Show Hidden Files and Folders You need to press the "Alt" button to see the menu in some versions of Windows.