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Sales Force

Selling is just about the most important activity that any organisation does, yet to be effective it has to be geared to each customer, so things are rarely routine, sales can take days, weeks, or months to progress depending on the customer, the salesperson and the product.  Added to this, salesmen are out selling most of the time so there are also communication issues as well.

Goldmine is our flagship Sales & Marketing systems and is aimed at this very issue.  It organises the work flow, reminds people to follow up, captures information and prompts questions for tele-sales, drip feeds mailings, organises literature requests, handles web enquiries, automates filing, generates standard documents in MS Office which can than be tailored to specific customers, handles mailing lists and lots more, handles internal and external email, autodials telephone numbers.

You can set targets for sales, report on achievement of targets, compare performance of different individuals, measure results of specific campaigns, build projections of future sales, measure call rates and success rates and lots more. 

With a mobile sales team, you can update remotely, using email, the Internet, direct dialup as well as locally.  The system links diaries, contact lists and to do lists with Outlook, Palm computers and Windows CE equipment. You can link multiple offices in the same way.

Messages can be sent via SMS to GSM mobile phone and email with WAP phones. SMS is a neat way to send messages, they are clear, precise, don’t inturupt the recepient are cheaper than making a mobile call, are delivered as soon as the phone is switched back on or comes into service. SMS gateways also allow people on the road to send SMS messages as fax or email.

Links to modern telephone systems enable screen popping, this simply looks up the phone number of the person calling you and open the system at that contacts record ready for you to answer the phone.  Links are also available to many popular accounting systems so that real time information about account status is also available on screen.

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