Goldmine

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Goldmine BCM Sales & Marketing is a specialist Business Contact Manager very well suited to the difficult and demanding Sales and Technical Support environments. It is the No 1 tool in its market in the UK. Unlike other contact managers, this product includes Sales Force Automation (SFA) this enables a series of tasks and actions to be automatically scheduled or carried out, saving your sales force administrative tasks and giving them more time to do what they do best, SELL!

When linked with a CTI enabled telephone system you can (with the aid of third party software) use predictive dialing to increase call rates, use screen popping to locate the caller record automatically and display it using their phone number (before you even answer the call). To very quickly place a call with on click of the mouse or a single key stroke.

Contact/Account management:
All contact information can be collected, viewed and analysed in a format customised to match a company's business needs.
Integrated e-mail: All e-mail correspondence with customers can be automatically linked to customer records. Sales automation: Sales forecasting and analysis tools enable easy tracking of prospects, products, close dates, revenue potential and probabilities, as well as quick pipeline snapshots.
Web data capture and response: Information on customers and prospects visiting a company's Web site is captured and analysed for qualification, and responses are automatically generated.
Marketing automation: Campaign management features enable automatic, phased marketing and sales communications to customers and prospects, and analysis tools enable determination of the most effective campaigns.
Centralised information and document and literature management: All product, promotional, competitive and company information can be stored in a centralised library that is readily available to all users. Template letters to send to customers and prospects can be centrally managed and shared, and requests for information can automatically be fulfilled.
Remote synchronisation with personal digital assistants (PDAs): Quick, easy synchronisation with Palm Pilot or Windows CE devices makes all Goldmine BCM Sales & Marketing information readily portable.

Goldmine BCM Sales & Marketing provides the tools businesses need to gather, store and analyze customer information in order to win - and more importantly - retain customers. Designed for the workgroup, Goldmine BCM Sales & Marketing collects and centralises all information flowing through an organization, the result is an internal organizational structure that has every employee working at maximum effectiveness and efficiency. With Goldmine BCM Sales & Marketing's unique solution to managing prospect and client information, teams can spend less time on administrative tasks and more time realizing results. Goldmine BCM Sales & Marketing bridges the gap between complex, expensive Sales Force Automation software and lower-end Contact Managers to give you high-end results at an affordable price.

Focus more time on sales tasks.

Complete Contact History Tracking: Have instant access to everything that has happened to an account. Know who said what and when it was said. Reduce the time needed to research issues that may arise.

Document Management: Keep track of your frequently used letters and e-mail templates and spend less time trying to find the right information to send to prospects and customers.

Opportunity Management: Benefit from viewing the combined status of all your pending sales. View a graphical representation of the stages, close dates and potential revenue of your entire pipeline, then use that information to determine where your time is best spent.

Distribute marketing messages and manage leads.

Automated Processes: Send marketing messages 24-hours a day, 365-days a year to keep your name in front of your prospects and customers. Goldmine BCM Sales & Marketing will even automatically send out notices reminding customers of expiring contracts or regularly scheduled maintenance.

Literature Fulfilment: Schedule literature requests to individuals or groups of contacts complete with the appropriate cover letter or other pertinent documentation. You can also keep track of your list of literature, what has been sent to whom, what has been printed and what is ready to go.

Leads Analysis: Once the message has gone out, track responses and know what campaigns were effective to ensure that your marketing spending is delivering the right return on investment.

Analyse your team’s efforts.

Sales and Quota Analyses: View forecasted and closed sales and comparisons between sales and quota with the click of a button. Instant access to sales information empowers you to make decisions faster and have a more immediate impact on your revenue.

Custom Reports: Create reports that give you the information you need, whether it’s an account’s history or the closed sales over that customer’s lifetime.

Statistical Analysis: Quickly and easily view closed and lost sales, total calls and number of completed activities for a user or group of users.

Get Internet Connected
Web Data Capture: Collect leads and requests for information from your Web site any time, day or night. Use with Automated Processes to reduce the need for manual follow up and deliver pre-qualified leads to the sales team.

E-mail Center: Send and receive messages from Goldmine BCM Sales & Marketing and automatically link them to a contact’s record. The E-mail Center includes support for e-mail rules (i.e. Out of Office AutoReply), enhanced searching capabilities, merge code support and e-mail templates for frequently used messages and mass mailings.

Outlook E-mail Integration: Even if your company has adopted Microsoft Outlook, Goldmine BCM Sales & Marketing 5.0 can integrate with the existing e-mail standard. Goldmine BCM Sales & Marketing works hand-in-hand with Microsoft Outlook to manage e-mail messages from your Outlook Inbox and synchronize not only e-mail messages but contacts, tasks and calendar activities as well.

You can download a PDF format brochure and review, to read PDF's you may need a PDF reader, Adobe Acrobat is a FREE reader which you can get at www.adobe.com

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